| Client | Would you recommend our Firm to others? If so, why | Were the employees of our firm courteous, friendly and responsive? |
| Vince A. | Yes. Your people are always easy to deal with. | Yes, they were. Your people are always tops!! |
| Anne A. | Yes - I have had you take care of my taxes since I became widowed and I feel competent in your service, as you were recommended to me. | I have only had contact with Don Mellott & Michelle True for the last 2-3 years and only spoken to Don in that time. |
| Thomas A. | Yes, excellent service, reliable, pleasant and helpful. | Yes. |
| Gary A. | Yes. Quality and timely service. Fills all of my needs. | Excellent. |
| Alan A. | Yes, great personal service and attention. | Yes. |
| Nancy A. | Excellent attention to our personal & company needs. | Yes. |
| Jean A. | Yes. | Yes. |
| Oliver B. | Yes, consistent, timely and accurate service. | Yes. |
| Jo Ann B. | Yes. I have always had excellent service from M&M and think your work is accurate and done promptly. | Very much so. |
| Muriel B. | Yes, courteous and prompt service. | Yes. |
| Robbin B. | Yes, very knowledgeable & competent professionals. Taxes were prepared efficiently and promptly. | Yes. |
| Joe B. | Yes, very professional and efficient. | Yes. |
| Edward B. | Yes. | Yes. |
| Daniel B. | Yes. Prompt professional service at a reasonable cost. | Yes, in every respect. |
| Jane B. | Yes, very good service. | Yes. |
| Paul B. | Yes. | Yes, the preparer was pleasant. |
| James B. | Yes, very professional operations. | Yes, very much so. |
| Alicia B. | Yes. | Very. Thank you for all your help. |
| Douglass B. | Yes. | Yes. |
| Abigail B. | Yes. All employees are professional and courteous. Deadlines are always met. There is always someone available and willing to help with any and all questions on our account. | I have NEVER had a negative experience with M&M. I always look forward to catching up with Judy and hearing John's daily messages. His "Hello" has got to be famous by now! Everyone at Mellott makes business a pleasure. |
| Jane B. | Yes. The staff and partners of M&M have always been exceptionally courteous and professional. You can always trust that you will be well taken care of. | All the people I've come in contact with are polite and responsive. If I were a CPA, this is the only place I would want to work! |
| Beau B. | Yes, very professional & conservative. | Everyone is always friendly! |
| Gregory & Ann B. | Yes. We are 100% pleased with Matt Juengling and the services provided by M&M. | Yes. |
| Mike & Cathy B. | Yes - you do great work for us! | Of course. |
| Adam B. | Yes, service. | Very much. |
| Courtney B. | Yes. Your Firm is trustworthy, efficient and the staff is friendly. You are providing a very personal experience that is unique in your industry. | Yes, very. |
| Jim B. | Yes, professional services and advice have always been accurate and on point. | Yes. |
| Jim B. | Yes | Yes, very! |
| Janice B. | Yes, emphatically. Because I feel fortunate to have such excellent service, and I have confidence that these returns are correct. | Yes. |
| Robert B. | Yes, competent, thorough, and courteous service. | Yes. |
| John B. | Yes, you do good work. | Yes. |
| Ralph B. | Yes, wonderful 2nd Generation service. | Yes. Kathy is the best in firm and still carries the Mellott's! |
| David C. | Yes. Your firm provides excellent service. You are easily accessible for meetings and to answer any tax questions. Your employees are friendly. | Yes. You appear to have a business culture that encourages courteous, friendly and responsive service. |
| Robert C. | You prepare the taxes accurately & the staff is friendly. | Yes. |
| Maggi & David C. | Yes. We have had a very good relationship with Rick Rumpler. He's done an excellent job on our tax returns and we've found him to be knowledgeable, personable and accessible. | Yes! |
| John C. | Yes. Excellent, professional service. | Yes. Everyone I came in contact with was outstanding. |
| Connie C. | Yes, you are prompt, efficient and "so far, so good" on my returns. | Yes, very accommodating. |
| Janet C. | Yes. Expert service is provided and I feel confident that everything is being handled properly. | Yes. |
| Vincent C. | Yes - good customer relations and quality work. | Very much so. |
| Zoe C. | Yes! I think you all are wonderful. I wish the museum had gone with you all, but they took the cheaper firm, and I think it was a mistake. But I'm only one member out of 12! | Yes. |
| Laura C. | M&M is always courteous, professional, knowledgeable & careful to do what's best for their clients, tax season or year round. | Everyone in the office is very friendly. Tom Meyer has a great way of explaining difficult tax laws etc. in a way I can easily understand. Tom always looks out for my best interests. |
| Ron C. | Yes. | Absolutely. They are all very responsive and friendly. |
| Debbie & Tom C. | Yes, very professional, creative and friendly. Tom Meyer is an excellent representative of M&M. | Always, including the receptionist! |
| Thomas C. | Yes. Peace of mind, true group of knowledgeable, concerned professionals. | Always, Rick Rumpler and his team go the extra mile. Follow through is excellent. |
| William C. | Yes. M&M has always given me superb results in preparation. My forms have been handled in a timely fashion and I am never afraid that an audit would effect me adversely. | The employees of M&M have always been courteous and helpful in making sure that my forms are handled in an expedient manner. |
| Deborah C. | Yes, because your firm can be very capable and trusted. | Yes, always. |
| Pierce C. | Yes. | Yes. |
| Anthony D. | Yes, because Tom Meyer is great to work with and he is very knowledgeable. | Yes. |
| Caroline D. | Yes, because you're the best | Totally. |
| Gene D. | Yes, excellent personal & professional personnel. | Yes, without exception. Judy is the best receptionist - bar none!! |
| Mike D. | Yes - very good service and would research information if needed rather than to give an incomplete or incorrect answer. | Everyone was professional and prompt in the rendering of their services. |
| Steve D. | Yes - competent, timely and thorough. | Very much so. |
| Conrad & Robyn D. | Yes. | Very much so. |
| Lane D. | Yes. Good service. Only gripe is that it is expensive, 3 times higher than who previously did my taxes. | Yes. |
| William D. | Yes. Very responsive in reviewing my account, paper work and materials. Very pleased. | Absolutely. They are all very responsive and friendly. |
| Stephanie & Michael E. | Yes, the service was pleasant and very timely. | Yes, very much so. |
| Gene E. | Yes. M&M, in my opinion, is a highly professional, thorough and up to date CPA firm with whom I've done business for over 30 years. | Absolutely! |
| Allen E. | Yes, good professional service, medium sized firm. | Yes. |
| Ronald E. | Yes, excellent reputation. | All were very courteous. |
| Dick & Diane F. | Yes. Reliability, accuracy, thoroughness, responsiveness. | Absolutely. They are all very responsive and friendly. |
| William F. | Yes, you do good work. | Yes. |
| Rich G. | Yes, friendly, client based and professional. | Yes, above and beyond my expectations. I was shocked when I called on April 13, 2005 to not only be seen, but to be treated like the only client the firm had. |
| Greg G. | Yes. The quality of work is very good; Greg has been very easy to work with. I am a bit concerned about the cost, it may be creeping out of my range. | Yes - Greg is responsive. Everyone seems quite friendly & helpful. |
| Joan G. | Yes. | Very. Thank you for all your help. |
| Ranny G. | Yes - they are a great, professional team. | Yes. |
| Perter G. | Yes. Thoroughness, friendly creative. | Totally. |
| Andrew G. | Yes. Consistent high quality work. | Yes. |
| Elizabeth G. | Yes. | Yes. |
| William G. | Yes. Tom Meyer is the best tax guy in Cincinnati. | Yes, every year. |
| Michael G. | Excellent prompt service. | Yes, always. |
| Eric H. | Yes - your firm is very knowledgable & assertive. When items need to be resolved, I find great comfort knowing it is in good hands and dealt with promptly. | Yes, excellent staff. |
| Anthony H. | Yes - because of the excellent corporation with Tom Bowns and the firm on all tax matters. Prompt and exacting with all work. | Yes. |
| David H. | Yes, prompt accurate service. | Yes. |
| Carl H. | Yes, very reliable. | Yes, very courteous, friendly and professional. |
| Rick H. | Yes, very professional, timely, etc. | Yes. |
| Emily H. | Yes. Our family has used Mellott & Mellott for many years because they are professional, well organized and trustworthy. Thank you M&M, I really appreciate your service. | Yes. |
| Mike H. | Yes. | Yes. |
| James H. | Yes, as I've replied before, I have found your service to be very good. | Yes. |
| Thomas H. | Yes, reliable and have a lot of answers to my questions. | Your company is lucky to have a top notch crew. |
| Julie H. | Yes. I have been very pleased with the services we have received from Rick. He is ALWAYS willing and ready to guide me. | Unfortunately, I have called your office OFTEN. I am very pleased with the services of all I have dealt with. |
| Jerome H. | Yes, Tom Meyer is most courteous, very prompt and most helpful. 5 Star rating, even though he voted for Clinton, then Gore, and finally Kerry. | Yes, most prompt. |
| Janice H. | Yes. Knowledgable employees. Very good with communication. | Yes. |
| Robert H. | Yes - Mellott & Mellott provides all the professional services we require. | Everyone at Mellott provided us with top service. |
| Jim H. | Yes. | Yes. |
| Dave H. | Yes. | Yes, everything so far has gone great. |
| Bob J. | Yes. Our accounting needs are met with prompt & professional service. I feel confident that my accounting is correct so that I can focus on my core business. | As always, Yes. |
| Steve J. | Yes. | Yes, excellent staff. |
| Bradley J. | Yes. Courteous, friendly service. Your firm was very informative. | Yes, in particular Mr. Manner. |
| Jeff J. | Yes. I feel your Firm is very professional and well run. | Yes - very much so. Judy at the front desk is great & Kathy too. Jeff Dedden handles all things very well for me personally. |
| John J. | Yes, excellent service & great communication. | Yes. |
| Christina J. | They are a great company to work with. | Very courteous and friendly. |
| Beth J. | Yes, wonderful people, long, long relationship. | Yes. |
| David & Terri K. | Yes - prompt, professional, competent accountants & staff. | Yes. |
| Carolyn K. | Yes, Honest, helpful staff. We feel we can depend on John & Erin to give us the right advice. | Yes. |
| Bob K. | Yes. | Yes. |
| Tom K. | Yes. | Yes. |
| John K. | Yes. Very professional, got my return done in a short amount of time. | Yes. |
| Jim & Diana K. | Yes, you are always quick to respond to any questions we have; our tax returns are always back to us quickly. | As always, Yes!! And thank you. It is always a pleasure dealing with all of you over the phone. Special thank you to John for his efficient service with our account. |
| Theresa K. | Yes. | Very. Thank you for all your help. |
| Kipp K. | Yes, friendly interaction and ease of process. | Yes. |
| Charles L. | Yes. Your returns have been timely and accurate. Your personnel have been both friendly and cooperative. I can not think of a suggested improvement. | Very much so. |
| Charles L. | Yes - I think you have done a good job for me over the years. | Yes. |
| Charmaine L. | Your firm has been very helpful and generous to our non-profit organization. | Yes - very! |
| Blake M. | Yes (although I haven't seen your bill quite yet…ha ha). | Yes. |
| James M. | Yes - we have a long relationship, I'm very satisfied. | Yes. |
| Martha M. | Yes. | Yes, I have always enjoyed my association with Don, Jr. |
| Doug M. | Yes, as always excellent. | Yes. 1) Please see if alternative binding system is available for binding tax return, staple removal takes an hour to achieve! 2) Don, at some point I would like to sit down and go over my tax return as I have never actually understood process. |
| Patrick M. | Yes. Michelle True and others of the firm are always helpful, understanding and finalize all projects on time. | Yes. |
| Adam M. | Yes. | Yes. |
| Ronald M. | Yes, efficiency. | Yes. |
| Thomas M. | Yes. | Yes, as a first year client, things with the transition went well. |
| Kevin M. | Yes. Good technical expertise and focus on client satisfaction. I also like that the client gets serious attention. | Yes, very good responsiveness to e-mail & telephone calls. |
| Alfred M. | Yes - for the excellence. | Yes. |
| Mary Ann M. | Yes, I've never had a problem. Everyone has always been very nice and efficient. | Yes. |
| Patrick M. | Yes. M&M is a very well organized organization. They are very professional and answer all questions promptly. | Yes. |
| William M. | Yes, complete professional services provided. | Yes, every time. |
| Chris M. | Yes. John is excellent to work with. His answers are timely & complete. | Yes, very much so. |
| Sherry N. | Yes. Excellent service and reasonable fee. John Mellott is always wonderful - always accessible, knowledgeable and friendly. | Yes. |
| Pam N. | Yes - Rick is extremely helpful & patient with me. | Yes - I'm very satisfied with your company. |
| Sharbel & Nevine N. | Yes. Professionalism, knowledge of Federal and multiple states tax code. Responsiveness. Good planning. Thoroughness. | Yes. |
| Pat & Karen O. | Yes, top notch. | Always, Thanks. |
| Robert O. | Yes, of course, what else? | Yes. |
| David O. | Yes, great service and great people. | Yes, I honestly did not have to talk or say a thing with anyone which makes my life easier. |
| Drew O. | Yes, good experience from family members. | Yes. |
| Jack O. | Yes, quality work and very responsive. | Absolutely. |
| Manisha P. | Yes, courteous, prompt. Flexible about changes. | Definitely. |
| Laura P. | Yes. Excellent service, prompt response to phone calls. Excellent advice. Nice people. | Absolutely. |
| Karen P. | Yes. | Yes. |
| Kenneth P. | Yes, because Mr. Rumpler is just plain good!! | Very much so. Receptionist is always first class. |
| Robert P. | Yes. Your services have always been professionally rendered, all tax returns & other financial reports completed in a timely manner and your charges reasonable. | Yes. |
| Gary P. | Yes - very professional, great service. | Yes. |
| Kenneth R. | Yes, promptitude, care & willingness to understand enough to give good advice. | Yes - at a time when service and courtesy are in decline, it is refreshing to communicate with an organization with standards intact. |
| Mitchell R. | Yes. | Yes. |
| Eugenie R. | Absolutely - you are all competent, efficient, creative and excellent - not to mention so nice & positive. | Absolutely. |
| Vincent R. | Yes, for accuracy, professional & personal. | Yes. |
| Ron R. | Yes. Professional, responsive, knowledgeable. Tom Meyer is outstanding. | Yes. |
| Bruce R. | Yes. | Yes. |
| Lois R. | Yes - thanks again for your help & understanding. | Yes. |
| Nelson R. | Yes. | Yes. |
| John Paul R. | Yes! Your firm is the best in Cincinnati; fast, accurate and friendly. | Excellent service, I would recommend Tom Meyer to my friends and associates! |
| Lee R. | Yes, I trust this preparation process. | Yes. |
| Mark R. | Yes, the years of excellent service we have received. | Yes, as always. |
| William & Donna R. | Yes, superior service. | Very. Thank you for all your help. |
| Andrea & John S. | John & everyone with whom we have interfaced are great. We value & appreciate John's style, ethical, educational, kind & professional manner. | Yes - Tori was responsive & good to work with, she doesn't have the same expertise as John, obviously. Because nearly all the interface is with her during the tax prep - it makes me wonder how much attention my taxes & preparation actually get from John...Growth cause?... Appreciates opportunity to provide feed back. |
| Susan S. | Yes. | Always. |
| Ron S. | Yes - responsive to questions, timely and effective with work product - friendly and helpful. | Yes. |
| Tom S. | Yes, Don always provides great service and quick response. | Yes. |
| Ursula S. | Yes. My former CPA got me in big trouble with the IRS by not reporting some income and capital gains over the years. M&M diligently went over my tax returns and were able to reduce my IRS taxes considerably. | Everyone in this firm I was in contact with was very professional, courteous and very helpful. |
| Bob S. | Yes, the staff is always aware of the customer's needs & schedule. Always helpful & answers all my questions in a timely fashion. | Absolutely, everyone I've dealt with has been courteous, friendly and completely professional. |
| Norma S. | Yes. | Yes, very much so. |
| Polly S. | Yes. Your firm is very thorough in details and the staff are very friendly and deliver good "PR". | Yes. |
| John S. | Yes - you do a great, thorough job. | Yes. |
| Brian S. | Yes. High quality work done in a timely manner. | Yes, everyone I deal with is always friendly, knowledgeable and helpful. |
| Marguerite S. | Yes, helpful, prompt, very easy to work with. | Yes, extremely. |
| Marcus S. | Yes, very responsive, courteous and professional. | Yes, Brad is great! |
| Raymond S. | Yes - you do an excellent job. | Yes. |
| Carolyn S. | Yes. | Yes. |
| Henry S. | Yes, and I have recommended your firm because of excellent client attention and fair prices. | Yes. |
| Donald S. | Yes - personal service, friendly staff. | Yes. |
| Amanda & Michael S. | Yes. Very thorough, efficient and careful attention to detail. The extra tips are very appreciated. | Yes. |
| Mary S. | Yes. Very helpful answering all questions and concerns in a timely manner. | Yes. |
| Ed & Ronda S. | Yes. | Yes, they were very courteous and helpful. |
| Philip S. | Yes. I remain extremely impressed with the professionalism and service rendered at all times. Don Mellott, Jr. is outstanding, as are all the people that I have met there. | Very definitely. |
| Mark S. | Yes. | Very responsive in handling tax returns. Very pleased. Highly recommended. |
| Trent S. | Yes, true professionalism, accessibility & quickness. | Yes, Mellott & Mellott made our taxes seem simple with friendly, attentive staff that are willing to discuss our personal finances and sort them out even though we're 600 miles away! |
| Laurence S. | Yes. | Yes. |
| Tom S. | Yes, Tom Meyer has been preparing my tax return for over 25 years. I have always found him to be honest, knowledgeable and very professional. | Yes, all the time. |
| Alan S. | Yes. | Yes. |
| Betty T. | Absolutely. | Yes. |
| John T. | Yes. Prompt, available to answer questions, thorough. | Yes. |
| Wilbur T. | Yes, the efficiency and accuracy of your service. | Very much so. |
| Ted T. | Yes. Very professional, very knowledgeable, ease of doing business with, timely and accurate. | Yes, always. |
| Karen V. | The courtesy and professionalism are features we find satisfying. Everyone from the receptionist to Jack Griffin and Greg Deyhle were most helpful. | Yes. |
| Brian W. | Yes. Excellent, professional service & depth of knowledge. | Absolutely! As always! All of your staff is extremely professional and very personable, they make you feel like an old friend and a "partner". |
| Gary W. | Yes, tremendously professional and ethical. | All were professional and thorough. |
| Thomas W. | Yes. | Yes. |
| Christine W. | Karen Goins & John Mellott have taken very good care of us over the years. They have been very flexible yet make sure to keep us in compliance with the tax laws. | Yes, everyone is very nice and professional even when we can be a little demanding sometimes. |
| Tom W. | Yes. Great people and service. | Yes, from the receptionist to the partner, paying taxes is almost enjoyable. |
| George W. | Yes, all personnel exceptionally accommodating. | Yes, absolutely. |
| Todd W. | Always. | Yes. |
| Greg Z. | Rick Rumpler was very good with a complicated situation. Very responsive. | Yes - very prompt and responsive. |
| James Z. | Yes. All personnel were very friendly. The service was timely and complete. All products and services were of high quality. | Yes - everyone was very helpful and professional. Mike Harman was very helpful and responsive. |