Mellott CPA
2004 Total Client Responses



Client Testimonials
More than anything else, you almost create a sense of family. I expected competence but did not expect the friendship and warmth received.
William G.
Everything is handled in a timely manner. Even though I know you are very busy, I never feel rushed or neglected. Most important...you are the experts and I feel I can always trust your advice.
Amy W.
Rick has always taken great care in our family's accounting. This past year he was involved with our purchase of a business and he guided us through the transaction. I appreciate his personal interest and concern for our family.
Daniel W.
Don has far exceeded my expectations. He has done a wonderful job of helping me navigate through some very difficult times.
Jesse M.
Mellott & Mellott provides excellent and timely advice with customer service as its top priority. John is able to make complex tax issues understandable.
Vito P.
The following represent survey responses from the clients at Mellott & Mellott with regard to the 2004 tax season when asked the following:

Client Would you recommend our Firm to others? If so, why Were the employees of our firm courteous, friendly and responsive?

Vince A.

Yes. Your people are always easy to deal with.

Yes, they were. Your people are always tops!!

Anne A.

Yes - I have had you take care of my taxes since I became widowed and I feel competent in your service, as you were recommended to me.

I have only had contact with Don Mellott & Michelle True for the last 2-3 years and only spoken to Don in that time.

Thomas A.

Yes, excellent service, reliable, pleasant and helpful.

Yes.

Gary A.

Yes. Quality and timely service. Fills all of my needs.

Excellent.

Alan A.

Yes, great personal service and attention.

Yes.

Nancy A.

Excellent attention to our personal & company needs.

Yes.

Jean A.

Yes.

Yes.

Oliver B.

Yes, consistent, timely and accurate service.

Yes.

Jo Ann B.

Yes. I have always had excellent service from M&M and think your work is accurate and done promptly.

Very much so.

Muriel B.

Yes, courteous and prompt service.

Yes.

Robbin B.

Yes, very knowledgeable & competent professionals. Taxes were prepared efficiently and promptly.

Yes.

Joe B.

Yes, very professional and efficient.

Yes.

Edward B.

Yes.

Yes.

Daniel B.

Yes. Prompt professional service at a reasonable cost.

Yes, in every respect.

Jane B.

Yes, very good service.

Yes.

Paul B.

Yes.

Yes, the preparer was pleasant.

James B.

Yes, very professional operations.

Yes, very much so.

Alicia B.

Yes.

Very. Thank you for all your help.

Douglass B.

Yes.

Yes.

Abigail B.

Yes. All employees are professional and courteous. Deadlines are always met. There is always someone available and willing to help with any and all questions on our account.

I have NEVER had a negative experience with M&M. I always look forward to catching up with Judy and hearing John's daily messages. His "Hello" has got to be famous by now! Everyone at Mellott makes business a pleasure.

Jane B.

Yes. The staff and partners of M&M have always been exceptionally courteous and professional. You can always trust that you will be well taken care of.

All the people I've come in contact with are polite and responsive. If I were a CPA, this is the only place I would want to work!

Beau B.

Yes, very professional & conservative.

Everyone is always friendly!

Gregory & Ann B.

Yes. We are 100% pleased with Matt Juengling and the services provided by M&M.

Yes.

Mike & Cathy B.

Yes - you do great work for us!

Of course.

Adam B.

Yes, service.

Very much.

Courtney B.

Yes. Your Firm is trustworthy, efficient and the staff is friendly. You are providing a very personal experience that is unique in your industry.

Yes, very.

Jim B.

Yes, professional services and advice have always been accurate and on point.

Yes.

Jim B.

Yes

Yes, very!

Janice B.

Yes, emphatically. Because I feel fortunate to have such excellent service, and I have confidence that these returns are correct.

Yes.

Robert B.

Yes, competent, thorough, and courteous service.

Yes.

John B.

Yes, you do good work.

Yes.

Ralph B.

Yes, wonderful 2nd Generation service.

Yes. Kathy is the best in firm and still carries the Mellott's!

David C.

Yes. Your firm provides excellent service. You are easily accessible for meetings and to answer any tax questions. Your employees are friendly.

Yes. You appear to have a business culture that encourages courteous, friendly and responsive service.

Robert C.

You prepare the taxes accurately & the staff is friendly.

Yes.

Maggi & David C.

Yes. We have had a very good relationship with Rick Rumpler. He's done an excellent job on our tax returns and we've found him to be knowledgeable, personable and accessible.

Yes!

John C.

Yes. Excellent, professional service.

Yes. Everyone I came in contact with was outstanding.

Connie C.

Yes, you are prompt, efficient and "so far, so good" on my returns.

Yes, very accommodating.

Janet C.

Yes. Expert service is provided and I feel confident that everything is being handled properly.

Yes.

Vincent C.

Yes - good customer relations and quality work.

Very much so.

Zoe C.

Yes! I think you all are wonderful. I wish the museum had gone with you all, but they took the cheaper firm, and I think it was a mistake. But I'm only one member out of 12!

Yes.

Laura C.

M&M is always courteous, professional, knowledgeable & careful to do what's best for their clients, tax season or year round.

Everyone in the office is very friendly. Tom Meyer has a great way of explaining difficult tax laws etc. in a way I can easily understand. Tom always looks out for my best interests.

Ron C.

Yes.

Absolutely. They are all very responsive and friendly.

Debbie & Tom C.

Yes, very professional, creative and friendly. Tom Meyer is an excellent representative of M&M.

Always, including the receptionist!

Thomas C.

Yes. Peace of mind, true group of knowledgeable, concerned professionals.

Always, Rick Rumpler and his team go the extra mile. Follow through is excellent.

William C.

Yes. M&M has always given me superb results in preparation. My forms have been handled in a timely fashion and I am never afraid that an audit would effect me adversely.

The employees of M&M have always been courteous and helpful in making sure that my forms are handled in an expedient manner.

Deborah C.

Yes, because your firm can be very capable and trusted.

Yes, always.

Pierce C.

Yes.

Yes.

Anthony D.

Yes, because Tom Meyer is great to work with and he is very knowledgeable.

Yes.

Caroline D.

Yes, because you're the best

Totally.

Gene D.

Yes, excellent personal & professional personnel.

Yes, without exception. Judy is the best receptionist - bar none!!

Mike D.

Yes - very good service and would research information if needed rather than to give an incomplete or incorrect answer.

Everyone was professional and prompt in the rendering of their services.

Steve D.

Yes - competent, timely and thorough.

Very much so.

Conrad & Robyn D.

Yes.

Very much so.

Lane D.

Yes. Good service. Only gripe is that it is expensive, 3 times higher than who previously did my taxes.

Yes.

William D.

Yes. Very responsive in reviewing my account, paper work and materials. Very pleased.

Absolutely. They are all very responsive and friendly.

Stephanie & Michael E.

Yes, the service was pleasant and very timely.

Yes, very much so.

Gene E.

Yes. M&M, in my opinion, is a highly professional, thorough and up to date CPA firm with whom I've done business for over 30 years.

Absolutely!

Allen E.

Yes, good professional service, medium sized firm.

Yes.

Ronald E.

Yes, excellent reputation.

All were very courteous.

Dick & Diane F.

Yes. Reliability, accuracy, thoroughness, responsiveness.

Absolutely. They are all very responsive and friendly.

William F.

Yes, you do good work.

Yes.

Rich G.

Yes, friendly, client based and professional.

Yes, above and beyond my expectations. I was shocked when I called on April 13, 2005 to not only be seen, but to be treated like the only client the firm had.

Greg G.

Yes. The quality of work is very good; Greg has been very easy to work with. I am a bit concerned about the cost, it may be creeping out of my range.

Yes - Greg is responsive. Everyone seems quite friendly & helpful.

Joan G.

Yes.

Very. Thank you for all your help.

Ranny G.

Yes - they are a great, professional team.

Yes.

Perter G.

Yes. Thoroughness, friendly creative.

Totally.

Andrew G.

Yes. Consistent high quality work.

Yes.

Elizabeth G.

Yes.

Yes.

William G.

Yes. Tom Meyer is the best tax guy in Cincinnati.

Yes, every year.

Michael G.

Excellent prompt service.

Yes, always.

Eric H.

Yes - your firm is very knowledgable & assertive. When items need to be resolved, I find great comfort knowing it is in good hands and dealt with promptly.

Yes, excellent staff.

Anthony H.

Yes - because of the excellent corporation with Tom Bowns and the firm on all tax matters. Prompt and exacting with all work.

Yes.

David H.

Yes, prompt accurate service.

Yes.

Carl H.

Yes, very reliable.

Yes, very courteous, friendly and professional.

Rick H.

Yes, very professional, timely, etc.

Yes.

Emily H.

Yes. Our family has used Mellott & Mellott for many years because they are professional, well organized and trustworthy. Thank you M&M, I really appreciate your service.

Yes.

Mike H.

Yes.

Yes.

James H.

Yes, as I've replied before, I have found your service to be very good.

Yes.

Thomas H.

Yes, reliable and have a lot of answers to my questions.

Your company is lucky to have a top notch crew.

Julie H.

Yes. I have been very pleased with the services we have received from Rick. He is ALWAYS willing and ready to guide me.

Unfortunately, I have called your office OFTEN. I am very pleased with the services of all I have dealt with.

Jerome H.

Yes, Tom Meyer is most courteous, very prompt and most helpful. 5 Star rating, even though he voted for Clinton, then Gore, and finally Kerry.

Yes, most prompt.

Janice H.

Yes. Knowledgable employees. Very good with communication.

Yes.

Robert H.

Yes - Mellott & Mellott provides all the professional services we require.

Everyone at Mellott provided us with top service.

Jim H.

Yes.

Yes.

Dave H.

Yes.

Yes, everything so far has gone great.

Bob J.

Yes. Our accounting needs are met with prompt & professional service. I feel confident that my accounting is correct so that I can focus on my core business.

As always, Yes.

Steve J.

Yes.

Yes, excellent staff.

Bradley J.

Yes. Courteous, friendly service. Your firm was very informative.

Yes, in particular Mr. Manner.

Jeff J.

Yes. I feel your Firm is very professional and well run.

Yes - very much so. Judy at the front desk is great & Kathy too. Jeff Dedden handles all things very well for me personally.

John J.

Yes, excellent service & great communication.

Yes.

Christina J.

They are a great company to work with.

Very courteous and friendly.

Beth J.

Yes, wonderful people, long, long relationship.

Yes.

David & Terri K.

Yes - prompt, professional, competent accountants & staff.

Yes.

Carolyn K.

Yes, Honest, helpful staff. We feel we can depend on John & Erin to give us the right advice.

Yes.

Bob K.

Yes.

Yes.

Tom K.

Yes.

Yes.

John K.

Yes. Very professional, got my return done in a short amount of time.

Yes.

Jim & Diana K.

Yes, you are always quick to respond to any questions we have; our tax returns are always back to us quickly.

As always, Yes!! And thank you. It is always a pleasure dealing with all of you over the phone. Special thank you to John for his efficient service with our account.

Theresa K.

Yes.

Very. Thank you for all your help.

Kipp K.

Yes, friendly interaction and ease of process.

Yes.

Charles L.

Yes. Your returns have been timely and accurate. Your personnel have been both friendly and cooperative. I can not think of a suggested improvement.

Very much so.

Charles L.

Yes - I think you have done a good job for me over the years.

Yes.

Charmaine L.

Your firm has been very helpful and generous to our non-profit organization.

Yes - very!

Blake M.

Yes (although I haven't seen your bill quite yet…ha ha).

Yes.

James M.

Yes - we have a long relationship, I'm very satisfied.

Yes.

Martha M.

Yes.

Yes, I have always enjoyed my association with Don, Jr.

Doug M.

Yes, as always excellent.

Yes. 1) Please see if alternative binding system is available for binding tax return, staple removal takes an hour to achieve! 2) Don, at some point I would like to sit down and go over my tax return as I have never actually understood process.

Patrick M.

Yes. Michelle True and others of the firm are always helpful, understanding and finalize all projects on time.

Yes.

Adam M.

Yes.

Yes.

Ronald M.

Yes, efficiency.

Yes.

Thomas M.

Yes.

Yes, as a first year client, things with the transition went well.

Kevin M.

Yes. Good technical expertise and focus on client satisfaction. I also like that the client gets serious attention.

Yes, very good responsiveness to e-mail & telephone calls.

Alfred M.

Yes - for the excellence.

Yes.

Mary Ann M.

Yes, I've never had a problem. Everyone has always been very nice and efficient.

Yes.

Patrick M.

Yes. M&M is a very well organized organization. They are very professional and answer all questions promptly.

Yes.

William M.

Yes, complete professional services provided.

Yes, every time.

Chris M.

Yes. John is excellent to work with. His answers are timely & complete.

Yes, very much so.

Sherry N.

Yes. Excellent service and reasonable fee. John Mellott is always wonderful - always accessible, knowledgeable and friendly.

Yes.

Pam N.

Yes - Rick is extremely helpful & patient with me.

Yes - I'm very satisfied with your company.

Sharbel & Nevine N.

Yes. Professionalism, knowledge of Federal and multiple states tax code. Responsiveness. Good planning. Thoroughness.

Yes.

Pat & Karen O.

Yes, top notch.

Always, Thanks.

Robert O.

Yes, of course, what else?

Yes.

David O.

Yes, great service and great people.

Yes, I honestly did not have to talk or say a thing with anyone which makes my life easier.

Drew O.

Yes, good experience from family members.

Yes.

Jack O.

Yes, quality work and very responsive.

Absolutely.

Manisha P.

Yes, courteous, prompt. Flexible about changes.

Definitely.

Laura P.

Yes. Excellent service, prompt response to phone calls. Excellent advice. Nice people.

Absolutely.

Karen P.

Yes.

Yes.

Kenneth P.

Yes, because Mr. Rumpler is just plain good!!

Very much so. Receptionist is always first class.

Robert P.

Yes. Your services have always been professionally rendered, all tax returns & other financial reports completed in a timely manner and your charges reasonable.

Yes.

Gary P.

Yes - very professional, great service.

Yes.

Kenneth R.

Yes, promptitude, care & willingness to understand enough to give good advice.

Yes - at a time when service and courtesy are in decline, it is refreshing to communicate with an organization with standards intact.

Mitchell R.

Yes.

Yes.

Eugenie R.

Absolutely - you are all competent, efficient, creative and excellent - not to mention so nice & positive.

Absolutely.

Vincent R.

Yes, for accuracy, professional & personal.

Yes.

Ron R.

Yes. Professional, responsive, knowledgeable. Tom Meyer is outstanding.

Yes.

Bruce R.

Yes.

Yes.

Lois R.

Yes - thanks again for your help & understanding.

Yes.

Nelson R.

Yes.

Yes.

John Paul R.

Yes! Your firm is the best in Cincinnati; fast, accurate and friendly.

Excellent service, I would recommend Tom Meyer to my friends and associates!

Lee R.

Yes, I trust this preparation process.

Yes.

Mark R.

Yes, the years of excellent service we have received.

Yes, as always.

William & Donna R.

Yes, superior service.

Very. Thank you for all your help.

Andrea & John S.

John & everyone with whom we have interfaced are great. We value & appreciate John's style, ethical, educational, kind & professional manner.

Yes - Tori was responsive & good to work with, she doesn't have the same expertise as John, obviously. Because nearly all the interface is with her during the tax prep - it makes me wonder how much attention my taxes & preparation actually get from John...Growth cause?... Appreciates opportunity to provide feed back.

Susan S.

Yes.

Always.

Ron S.

Yes - responsive to questions, timely and effective with work product - friendly and helpful.

Yes.

Tom S.

Yes, Don always provides great service and quick response.

Yes.

Ursula S.

Yes. My former CPA got me in big trouble with the IRS by not reporting some income and capital gains over the years. M&M diligently went over my tax returns and were able to reduce my IRS taxes considerably.

Everyone in this firm I was in contact with was very professional, courteous and very helpful.

Bob S.

Yes, the staff is always aware of the customer's needs & schedule. Always helpful & answers all my questions in a timely fashion.

Absolutely, everyone I've dealt with has been courteous, friendly and completely professional.

Norma S.

Yes.

Yes, very much so.

Polly S.

Yes. Your firm is very thorough in details and the staff are very friendly and deliver good "PR".

Yes.

John S.

Yes - you do a great, thorough job.

Yes.

Brian S.

Yes. High quality work done in a timely manner.

Yes, everyone I deal with is always friendly, knowledgeable and helpful.

Marguerite S.

Yes, helpful, prompt, very easy to work with.

Yes, extremely.

Marcus S.

Yes, very responsive, courteous and professional.

Yes, Brad is great!

Raymond S.

Yes - you do an excellent job.

Yes.

Carolyn S.

Yes.

Yes.

Henry S.

Yes, and I have recommended your firm because of excellent client attention and fair prices.

Yes.

Donald S.

Yes - personal service, friendly staff.

Yes.

Amanda & Michael S.

Yes. Very thorough, efficient and careful attention to detail. The extra tips are very appreciated.

Yes.

Mary S.

Yes. Very helpful answering all questions and concerns in a timely manner.

Yes.

Ed & Ronda S.

Yes.

Yes, they were very courteous and helpful.

Philip S.

Yes. I remain extremely impressed with the professionalism and service rendered at all times. Don Mellott, Jr. is outstanding, as are all the people that I have met there.

Very definitely.

Mark S.

Yes.

Very responsive in handling tax returns. Very pleased. Highly recommended.

Trent S.

Yes, true professionalism, accessibility & quickness.

Yes, Mellott & Mellott made our taxes seem simple with friendly, attentive staff that are willing to discuss our personal finances and sort them out even though we're 600 miles away!

Laurence S.

Yes.

Yes.

Tom S.

Yes, Tom Meyer has been preparing my tax return for over 25 years. I have always found him to be honest, knowledgeable and very professional.

Yes, all the time.

Alan S.

Yes.

Yes.

Betty T.

Absolutely.

Yes.

John T.

Yes. Prompt, available to answer questions, thorough.

Yes.

Wilbur T.

Yes, the efficiency and accuracy of your service.

Very much so.

Ted T.

Yes. Very professional, very knowledgeable, ease of doing business with, timely and accurate.

Yes, always.

Karen V.

The courtesy and professionalism are features we find satisfying. Everyone from the receptionist to Jack Griffin and Greg Deyhle were most helpful.

Yes.

Brian W.

Yes. Excellent, professional service & depth of knowledge.

Absolutely! As always! All of your staff is extremely professional and very personable, they make you feel like an old friend and a "partner".

Gary W.

Yes, tremendously professional and ethical.

All were professional and thorough.

Thomas W.

Yes.

Yes.

Christine W.

Karen Goins & John Mellott have taken very good care of us over the years. They have been very flexible yet make sure to keep us in compliance with the tax laws.

Yes, everyone is very nice and professional even when we can be a little demanding sometimes.

Tom W.

Yes. Great people and service.

Yes, from the receptionist to the partner, paying taxes is almost enjoyable.

George W.

Yes, all personnel exceptionally accommodating.

Yes, absolutely.

Todd W.

Always.

Yes.

Greg Z.

Rick Rumpler was very good with a complicated situation. Very responsive.

Yes - very prompt and responsive.

James Z.

Yes. All personnel were very friendly. The service was timely and complete. All products and services were of high quality.

Yes - everyone was very helpful and professional. Mike Harman was very helpful and responsive.



mellott
DFK International
Independent Member Firm of DFK International
Voice: 513-241-2940
Voice: 1-866-670-7101
Fax: 513-241-0712
Fax: 1-866-670-7102
312 Elm Street, Suite 1250
Cincinnati, Ohio 45202-2749
© 2012 Mellott & Mellott, P.L.L. All rights reserved. E-mail: mellott@mellottcpa.com