Mellott CPA
2005 Total Client Responses



Client Testimonials
I was referred to Don, Jr.  His professional and courteous service has been outstanding and I really appreciate and value his style and approach.
Beverly G.
John is professional, friendly and especially diplomatic in dealing with our family finances.  He always takes the time to help us understand what is in our financial best interest.  He is truly outstanding in his field. 
Greg & Jennifer L.
Rick has my Company's and my personal financial matters in order.  He has given me advice on how to improve my cash flow, etc. during these tough times.  Rick is very professional.
Thomas H.
I have shared my experience with other small business owners and new/starting businesses.  Comparing notes, I am excited to have such professional excellence serving my business' accounting needs.
Bob J.
I have received exceptional service by this firm for over 40 years.  Mellott & Mellott is a firm of high standards, providing personal attention at all times.
Marianne S.

The following represent survey responses from the clients at Mellott & Mellott with regard to the 2005 tax season when asked the following:

Client Would you recommend our Firm to others? If so, why Were the employees of our firm courteous, friendly and responsive?

Anne A.

Yes, you have been very positive for my services for the last 2-3 years.

Yes.

Harriet A.

Yes.

Yes. Did not say what is Form 1040?

Donald B.

Yes. Very thorough and work completed in a timely fashion.

Yes.

Edward B.

Yes.

Yes.

Gregory and Ann B.

Yes.

Yes.

James B.

Yes.

Yes.

Jane B.

Yes. Don Mellott, Jr. and his staff are tremendously courteous and responsive. There is never a doubt that you will be taken care of promptly and efficiently.

Yes.

Janice B.

Yes, absolutely. Quality of service is so impressive. Thorough and accurate. Thank you! I apreciate so much have such reliable tax accountants.

Always courteous and helpful.

Jo Ann B.

Yes. I have found your work to be accurate and timely done.

Everyone on the staff has been very helpful and easy to work with.

John B.

Yes. Good work.

Absolutely.

Muriel B.

Yes. [They] answer questions promptly.

Yes.

Ralph B.

Yes. Small firm, personal service for about 30 years.

Yes.

Rebecca B.

Yes, because you don't send the data overseas.

Yes.

Sandra B.

Yes. Wonderful service, wonderful people.

Yes, without fail.

Tim B.

Yes, personal attention.

Yes.

William B.

Yes. Conscientious service, follow up and thoroughness.

Yes.

Connie C.

Yes, of course I would. You are prompt, courteous and dependable.

Yes.

David & Margaret C.

Yes. I have found Rick totally accessible and knowledgeable!! He is quick to responde to calls and always helpful.

Yes.

David C.

Yes, you are on top of the latest Federal and State tax laws. This saves me time and money.

Yes, they responded quickly whenever I had a question or concern.

Fred C.

Yes. Prompt and efficient service along with a maximum refund.

Yes. All the people I've dealt with at Mellott & Mellott have been extremely responsive.

John C.

Yes, reliably good service.

Yes.

John C.

Yes. Excellent timely & courteous service (but I can't understand why John wasn't in his office when I called him at 12:30am on a Sunday morning).

YesÉthe receptionist even remembered my name in an unannounced visit.

Kendra C.

Yes. Excellent service. John M. is a pleasure to deal with.

All excellent.

Sarah C.

Yes. Excellent service. Friendly, courteous and responsive in all respects.

Yes.

Shirley C.

Yes. All contacts with your firm were friendly, helpful and efficient. Can't top that.

Yes.

Tom C.

Yes. Responsiveness, professionalism and good people ("corny" but so important).

Always. Appreciate Tom Meyer's professional services.

Treon & Chad C.

Yes. M&M is always responsive to our requests.

Yes.

Caroline D.

Yes.

Definitely.

Fred D.

Yes.

Yes.

Gene D.

Yes. Professional, keep current on items that affect our company. Personable people.

Yes. Your receptionist (Judy) is the best!! Rick is a hands on, takes interest in us Partner!

Greg D.

Yes. Great service.

Yes.

Howard D.

Yes. Excellent and thorough and personable.

Always. All ways.

Joseph D.

Yes, efficient and pleasant.

Absolutely.

Nancy and Walter D.

Yes, because everyone can use the personal attention you get with Mellott & Mellott.

Always.

S. D.

Yes. Fast, efficient and correct.

Yes.

Allen E.

Yes. Confidence in performance. Knowledgable, courteous employees.

Yes.

Michael & Stephanie E.

Yes. Excellent personal service in a timely manner.

Absolutely.

Frank F.

Yes. For reasons below and prompt in returning calls. Very professional.

Absolutely.

Julie F.

Yes. Excellent service, job knowledge and wonderful people skills.

Yes.

Michael & Bridget F.

Yes. Very professional, extremely helpful. Quick responses to phone calls and emails.

Yes, we were very impressed with everyone we dealt with throughout our experience.

William F.

Yes, good service!

Absolutely.

Alissa G.

Yes, absolutely! John and Kathy are wonderful!

Yes.

Bob G.

Yes, my only concern is the fee. It doubled in 2005 and is at that level again in 2006. What can I do to bring it closer to the fee charged prior to 2005?

Yes.

Elizabeth G.

Yes.

Yes, very much so, always polite, cheerful and helpful.

Greg G.

Yes. Professionalism and great service.

Yes.

John G.

Yes, very professional and pleasant to work with.

Yes, Jeff D. and Rick R. are good to work with and very responsive. They "look out" for the best value for your tax situation.

Peter G.

Yes, thoroughness and responsible. Conservative.

Completely.

Richard & Kathy G.

Yes.

Very much so.

Alison H.

Yes. Service is getting faster.

Yes.

Brenda H.

Yes. A successful, professional relationship is based on communication, expertise and trust, all of which we experience in our association with Mellott.

Absolutely.

Carl H.

Yes. Helpful, reliable and trustworthy.

Yes, exceptionally.

Dave H.

Yes. Prompt efficient service.

Yes.

James H.

Yes, fast and efficient.

Yes.

James H.

Yes.

Yes, they were.

Jerry H.

Yes. Always courteous, always professional.

Yes.

Kerry H.

Yes. My accountant was very professional and easily explained my questions.

Yes.

Mike H.

Yes. Personalizesd, promp, professional service.

Yes.

Pat H.

Yes, very professional & down to earth, however I'm still not over the humiliation I felt when visiting your office & thinking my sinus' were congested as I could not smell your "flowers"!

Yes.

Thomas H.

Yes. They look out for my companies interest and mine.

Yes.

Harriet I.

Yes. Excellent communications with client, also very time sensitive. Very helpful overall.

Yes! Very.

Bert J.

Yes, the firm is very professional.

Yes.

Bob J.

Yes, I get excellent service from M&M. The entire organization exemplifies what professional services should be.

Yes (as always!).

Charles J.

Yes. Everything has been done satisfactorally for many years.

Yes.

Christina J.

Yes. I would definitely recommend your firm to anyone that I would come in contact with. Rick is very personable and all my needs are met. His quick response and friendly attitude makes my personal business very relaxing and worry free.

Yes.

David J.

Yes.

Tom Bowns was very helpful and understanding to the questions that I had.

Jeff J.

Yes.

Receptionist personnel are always friendly - Judy, et al. Jeff Dedden is always attentive to my needs.

Jo Ann J.

Yes, Tom Bowns and Michelle.

Excellent.

Louise J.

Yes.

Yes.

John K.

Yes. Very prompt and accurate.

Yes.

Ken K.

Yes. Mellott's service is always prompt, timely and comprehensive.

Yes.

Kipp K.

Yes, quality and timeliness of response.

Yes.

Mark K.

Yes, I like dealing with Ozzie Bowns.

Very responsive.

Tom K.

Yes, honest, straightforward, reliable.

Yes, always.

William & Molly K.

Yes. Done a great job.

Yes. John has always returned phone calls promptly.

Bev L.

Yes, great service.

Yes.

Charles L.

Yes, the firm is efficient. Those I have met are courteous and knowledgeable.

Yes.

Stephen L.

Yes, extremely satisfied with John's handling of our affairs.

Yes.

Adam M.

Yes.

Yes.

Ann M.

Yes, accurrate, prompt, honest service.

Yes, scary, the receptionist recognizes my voice!!

Bruce M.

Yes. Thorough and easy to work with.

Yes.

Dan M.

Yes.

Yes.

Doug M.

Yes, great service.

As always.

Jeff M.

Yes have done so.

Yes. Had to arrange a W-2 sheet from Ohio to Middletown return.

Lynn M.

Yes. I have a lot of trust in John and anyone who works under his supervision. Everyone is always patient, accessible and helpful.

Everyone!

Marian M.

Yes.

Yes, very.

Matt M.

Yes, fast, efficient and reputable.

Yes, I am confident year after year that my taxes are in good hands.

Walt M.

Yes. Very professional, very efficient. They contact us as issues arise and answer questions as we email them.

Absolutely.

Preston N.

Yes.

Yes.

Sharbel & Nevine N.

Yes, accurate, reliable, flexible, knowledge of multiple states tax returns and laws.

Yes, very friendly and very responsive.

Bob O.

Yes. Don Sr. knows more about my "stuff" than I do.

As always, yet.

David O.

Yes, great service! I do not know where I would be without you guys!

Fantastic! Rick came through for me and my last minute issue! Not only that, but it was also executed with "grace under pressure!" I am a client for life!

Drew O.

Yes, we would recommend, but we would also caution those individuals because I do feel the services are expensive.

Yes.

Jack O.

Yes. Great service, great relationship.

Yes, for sure.

Kit O.

Yes, it works.

Yes, very professional.

Pat O.

Yes.

Very.

Bill P.

Yes, professional and knowledgeable.

Yes, Tom Manner is great, knowledgeable and curteous.

Chip P.

Yes. Very professional and responsive.

Yes.

Dennis P.

Yes. Excellent, personable service.

Definitely.

K. P.

Yes, because you do a great job!

Your receptionist is the best and Rick Rumpler would be hard to beat!!

Karen P.

Yes.

Yes.

Kathryn P.

Yes. I have always had great service.

Yes, always courteous, friendly & responsive. I have never had a problem.

Steven P.

Yes, because of your integrity, responsiveness and quality of work.

Yes.

Judy Q.

Yes. You're the best.

Absolutely.

Joe R.

Yes. Quality work; timely response to my questions.

Yes.

K. R.

Yes.

Efficient and effective.

Lee R.

Yes.

Yes.

Mark R.

Yes. The professionalism of the office combined with a feeling of personal attention to our file.

Yes.

Mitchell R.

Yes.

Yes.

Peggy R.

Yes, feel very confident in the work that was done.

Tom Manner was very friendly and responsive.

Ron R.

Yes. Professional, knowledgeable and extremely responsive.

Yes.

Teri R.

Yes. Aaron and Rick are extremely easy to work with, quick to answer any questions and are very knowledgeable and efficient.

Yes, again it's a pleasure to work with Aaron and Rick, they help lessen the stress level of "tax season" helping to assure everything gets done on time as efficiently as possible.

Vincent R.

Yes. Friendly, precise and excellent service to us for over 30 years.

Yes.

William & Donna R.

Yes. Competent and excellent service at fair and reasonable cost.

Yes.

Amanda S.

Yes. Organized.

Yes.

Amy S.

Yes. You have been very professional and helpful.

Yes. Everyone was great. We have a lot of confidence and respect for you. Just wish you could save us more money!

Barbara S.

Yes, efficient and friendly.

Yes.

Bill & Marie S.

Yes.

Everyone is great!!! Give Judy a big, big, big raise for keeping all of you in line. Ha! Ha!

Carolyn S.

Yes, fast and friendly.

Yes.

Dave & Joan S.

Yes, responsive, great to work with.

Yes.

David S.

Yes. Very efficient, do a great job.

Yes, very nice.

Garfield S.

Yes. Good service, easily contacted and good advice.

Yes.

Gertrude S.

Yes. Everyone should enjoy the peace of mind I enjoy knowing the returns have been prepared in my best interest.

Always.

Janet S.

Yes. People are nice and informative. Thomas Bowens answered all our questions and gave us all the time we needed.

Yes.

Jerry S.

Yes, great job! In a timely manner.

Yes, very courteous and very professional.

John S.

Yes, professional, responsive, timely and friendly.

Yes, and I just to to point out that the answers I gave above were purely coincidental to the adjectives you listed in this question.

John S.

Yes, you did a fantastic job.

Yes.

Julie and John S.

Yes. Very organized; prepared in a timely manner, and seemed to find the most money for us.

Yes, very much.

Kenneth S.

Yes. The service is both prompt and accurate. There is a general feeing of competence and trust within the firm.

Yes. As always everyone with whom I came in contact was courteous and friendly while being helpful.

Kimberlee S.

Yes.

Everyone was very helpful and professional. My correspondence was answered quickly and efficiently.

Laurence S.

Yes.

Yes.

Matt S.

Yes. I believe Mellott does a very thorough job with preparation as well as sound tax strategy.

Yes, I found everyone I came in contact with friendly and professional.

Nancie S.

Yes.

Yes, very much.

Norma S.

Yes, knowledgeable, accurate, prompt and friendly.

Yes.

Pamela S.

Yes, responsive service.

Yes.

Polly S.

Yes. Any employees I've had contact with has been very helpful and very polite. I think you have an excellent firm.

Yes.

Raymond S.

Yes.

Yes.

Roseann S.

Yes. I dealt with Don and another gentleman who always responded to my questions thoroughly and spent the needed time with me on the phone.

Yes. The tax returns were picked up, completed and sent to our home within a short time period. Plus I had a phone conversation with Don who went over everything with me verbally. I thought this was a great way of handling the situation. The phone call allowed me an opportunity to open and IRA before my tax return was completed. I also felt that he really cared about me as a client by ensuring that I understood everything.

Rosemary S.

Yes. Your firm's high level of professionalism.

Yes, always. It is a pleasure doing business with you and your firm.

Ursula S.

Yes. Mellott gives a reliable and courteous service. They are going out of their way to anticipate my needs when I had trouble with the IRS.

Yes, everybody was friendly and professional.

Wilbur T.

Yes. Professional services rendered.

Yes.

Gary V.

Yes.

Yes.

Jim V.

Yes and I do! Best total package: service and expertise.

Very much so!

Charles W.

Yes. I have never had any problems, and the level of service is second to none.

Yes.

Thomas W.

Yes, very thorough and very personalized service.

Yes, friendly and responsive, always willing to help.

Thomas W.

Yes, quality work and quality people.

Always.

Thomas W.

Yes. Excellence of service.

Yes.

Traci W.

Yes, they are great. Prompt. Very communicative and I feel very confident in their knowledge of the material.

Yes as always.

William W.

Yes.

Yes.

Diane Y.

Yes.

Yes.

Gregory and Suzanne Z.

Yes, very professional. Returns calls promptly, service oriented and knowledgeable.

Yes.

Jim Z.

Yes, most definitely. You have been extremely responsive in preparing my personal tax returns for the past 3 years.

Yes, Mike Harman has been very helpful and has done a superb job of explaining the various tax laws.



mellott
DFK International
Independent Member Firm of DFK International
Voice: 513-241-2940
Voice: 1-866-670-7101
Fax: 513-241-0712
Fax: 1-866-670-7102
312 Elm Street, Suite 1250
Cincinnati, Ohio 45202-2749
© 2010 Mellott & Mellott, P.L.L. All rights reserved. E-mail: mellott@mellottcpa.com