| Client | Would you recommend our Firm to others? If so, why | Were the employees of our firm courteous, friendly and responsive? |
| Anne A. | Yes, you have been very positive for my services for the last 2-3 years. | Yes. |
| Harriet A. | Yes. | Yes. Did not say what is Form 1040? |
| Donald B. | Yes. Very thorough and work completed in a timely fashion. | Yes. |
| Edward B. | Yes. | Yes. |
| Gregory and Ann B. | Yes. | Yes. |
| James B. | Yes. | Yes. |
| Jane B. | Yes. Don Mellott, Jr. and his staff are tremendously courteous and responsive. There is never a doubt that you will be taken care of promptly and efficiently. | Yes. |
| Janice B. | Yes, absolutely. Quality of service is so impressive. Thorough and accurate. Thank you! I apreciate so much have such reliable tax accountants. | Always courteous and helpful. |
| Jo Ann B. | Yes. I have found your work to be accurate and timely done. | Everyone on the staff has been very helpful and easy to work with. |
| John B. | Yes. Good work. | Absolutely. |
| Muriel B. | Yes. [They] answer questions promptly. | Yes. |
| Ralph B. | Yes. Small firm, personal service for about 30 years. | Yes. |
| Rebecca B. | Yes, because you don't send the data overseas. | Yes. |
| Sandra B. | Yes. Wonderful service, wonderful people. | Yes, without fail. |
| Tim B. | Yes, personal attention. | Yes. |
| William B. | Yes. Conscientious service, follow up and thoroughness. | Yes. |
| Connie C. | Yes, of course I would. You are prompt, courteous and dependable. | Yes. |
| David & Margaret C. | Yes. I have found Rick totally accessible and knowledgeable!! He is quick to responde to calls and always helpful. | Yes. |
| David C. | Yes, you are on top of the latest Federal and State tax laws. This saves me time and money. | Yes, they responded quickly whenever I had a question or concern. |
| Fred C. | Yes. Prompt and efficient service along with a maximum refund. | Yes. All the people I've dealt with at Mellott & Mellott have been extremely responsive. |
| John C. | Yes, reliably good service. | Yes. |
| John C. | Yes. Excellent timely & courteous service (but I can't understand why John wasn't in his office when I called him at 12:30am on a Sunday morning). | YesÉthe receptionist even remembered my name in an unannounced visit. |
| Kendra C. | Yes. Excellent service. John M. is a pleasure to deal with. | All excellent. |
| Sarah C. | Yes. Excellent service. Friendly, courteous and responsive in all respects. | Yes. |
| Shirley C. | Yes. All contacts with your firm were friendly, helpful and efficient. Can't top that. | Yes. |
| Tom C. | Yes. Responsiveness, professionalism and good people ("corny" but so important). | Always. Appreciate Tom Meyer's professional services. |
| Treon & Chad C. | Yes. M&M is always responsive to our requests. | Yes. |
| Caroline D. | Yes. | Definitely. |
| Fred D. | Yes. | Yes. |
| Gene D. | Yes. Professional, keep current on items that affect our company. Personable people. | Yes. Your receptionist (Judy) is the best!! Rick is a hands on, takes interest in us Partner! |
| Greg D. | Yes. Great service. | Yes. |
| Howard D. | Yes. Excellent and thorough and personable. | Always. All ways. |
| Joseph D. | Yes, efficient and pleasant. | Absolutely. |
| Nancy and Walter D. | Yes, because everyone can use the personal attention you get with Mellott & Mellott. | Always. |
| S. D. | Yes. Fast, efficient and correct. | Yes. |
| Allen E. | Yes. Confidence in performance. Knowledgable, courteous employees. | Yes. |
| Michael & Stephanie E. | Yes. Excellent personal service in a timely manner. | Absolutely. |
| Frank F. | Yes. For reasons below and prompt in returning calls. Very professional. | Absolutely. |
| Julie F. | Yes. Excellent service, job knowledge and wonderful people skills. | Yes. |
| Michael & Bridget F. | Yes. Very professional, extremely helpful. Quick responses to phone calls and emails. | Yes, we were very impressed with everyone we dealt with throughout our experience. |
| William F. | Yes, good service! | Absolutely. |
| Alissa G. | Yes, absolutely! John and Kathy are wonderful! | Yes. |
| Bob G. | Yes, my only concern is the fee. It doubled in 2005 and is at that level again in 2006. What can I do to bring it closer to the fee charged prior to 2005? | Yes. |
| Elizabeth G. | Yes. | Yes, very much so, always polite, cheerful and helpful. |
| Greg G. | Yes. Professionalism and great service. | Yes. |
| John G. | Yes, very professional and pleasant to work with. | Yes, Jeff D. and Rick R. are good to work with and very responsive. They "look out" for the best value for your tax situation. |
| Peter G. | Yes, thoroughness and responsible. Conservative. | Completely. |
| Richard & Kathy G. | Yes. | Very much so. |
| Alison H. | Yes. Service is getting faster. | Yes. |
| Brenda H. | Yes. A successful, professional relationship is based on communication, expertise and trust, all of which we experience in our association with Mellott. | Absolutely. |
| Carl H. | Yes. Helpful, reliable and trustworthy. | Yes, exceptionally. |
| Dave H. | Yes. Prompt efficient service. | Yes. |
| James H. | Yes, fast and efficient. | Yes. |
| James H. | Yes. | Yes, they were. |
| Jerry H. | Yes. Always courteous, always professional. | Yes. |
| Kerry H. | Yes. My accountant was very professional and easily explained my questions. | Yes. |
| Mike H. | Yes. Personalizesd, promp, professional service. | Yes. |
| Pat H. | Yes, very professional & down to earth, however I'm still not over the humiliation I felt when visiting your office & thinking my sinus' were congested as I could not smell your "flowers"! | Yes. |
| Thomas H. | Yes. They look out for my companies interest and mine. | Yes. |
| Harriet I. | Yes. Excellent communications with client, also very time sensitive. Very helpful overall. | Yes! Very. |
| Bert J. | Yes, the firm is very professional. | Yes. |
| Bob J. | Yes, I get excellent service from M&M. The entire organization exemplifies what professional services should be. | Yes (as always!). |
| Charles J. | Yes. Everything has been done satisfactorally for many years. | Yes. |
| Christina J. | Yes. I would definitely recommend your firm to anyone that I would come in contact with. Rick is very personable and all my needs are met. His quick response and friendly attitude makes my personal business very relaxing and worry free. | Yes. |
| David J. | Yes. | Tom Bowns was very helpful and understanding to the questions that I had. |
| Jeff J. | Yes. | Receptionist personnel are always friendly - Judy, et al. Jeff Dedden is always attentive to my needs. |
| Jo Ann J. | Yes, Tom Bowns and Michelle. | Excellent. |
| Louise J. | Yes. | Yes. |
| John K. | Yes. Very prompt and accurate. | Yes. |
| Ken K. | Yes. Mellott's service is always prompt, timely and comprehensive. | Yes. |
| Kipp K. | Yes, quality and timeliness of response. | Yes. |
| Mark K. | Yes, I like dealing with Ozzie Bowns. | Very responsive. |
| Tom K. | Yes, honest, straightforward, reliable. | Yes, always. |
| William & Molly K. | Yes. Done a great job. | Yes. John has always returned phone calls promptly. |
| Bev L. | Yes, great service. | Yes. |
| Charles L. | Yes, the firm is efficient. Those I have met are courteous and knowledgeable. | Yes. |
| Stephen L. | Yes, extremely satisfied with John's handling of our affairs. | Yes. |
| Adam M. | Yes. | Yes. |
| Ann M. | Yes, accurrate, prompt, honest service. | Yes, scary, the receptionist recognizes my voice!! |
| Bruce M. | Yes. Thorough and easy to work with. | Yes. |
| Dan M. | Yes. | Yes. |
| Doug M. | Yes, great service. | As always. |
| Jeff M. | Yes have done so. | Yes. Had to arrange a W-2 sheet from Ohio to Middletown return. |
| Lynn M. | Yes. I have a lot of trust in John and anyone who works under his supervision. Everyone is always patient, accessible and helpful. | Everyone! |
| Marian M. | Yes. | Yes, very. |
| Matt M. | Yes, fast, efficient and reputable. | Yes, I am confident year after year that my taxes are in good hands. |
| Walt M. | Yes. Very professional, very efficient. They contact us as issues arise and answer questions as we email them. | Absolutely. |
| Preston N. | Yes. | Yes. |
| Sharbel & Nevine N. | Yes, accurate, reliable, flexible, knowledge of multiple states tax returns and laws. | Yes, very friendly and very responsive. |
| Bob O. | Yes. Don Sr. knows more about my "stuff" than I do. | As always, yet. |
| David O. | Yes, great service! I do not know where I would be without you guys! | Fantastic! Rick came through for me and my last minute issue! Not only that, but it was also executed with "grace under pressure!" I am a client for life! |
| Drew O. | Yes, we would recommend, but we would also caution those individuals because I do feel the services are expensive. | Yes. |
| Jack O. | Yes. Great service, great relationship. | Yes, for sure. |
| Kit O. | Yes, it works. | Yes, very professional. |
| Pat O. | Yes. | Very. |
| Bill P. | Yes, professional and knowledgeable. | Yes, Tom Manner is great, knowledgeable and curteous. |
| Chip P. | Yes. Very professional and responsive. | Yes. |
| Dennis P. | Yes. Excellent, personable service. | Definitely. |
| K. P. | Yes, because you do a great job! | Your receptionist is the best and Rick Rumpler would be hard to beat!! |
| Karen P. | Yes. | Yes. |
| Kathryn P. | Yes. I have always had great service. | Yes, always courteous, friendly & responsive. I have never had a problem. |
| Steven P. | Yes, because of your integrity, responsiveness and quality of work. | Yes. |
| Judy Q. | Yes. You're the best. | Absolutely. |
| Joe R. | Yes. Quality work; timely response to my questions. | Yes. |
| K. R. | Yes. | Efficient and effective. |
| Lee R. | Yes. | Yes. |
| Mark R. | Yes. The professionalism of the office combined with a feeling of personal attention to our file. | Yes. |
| Mitchell R. | Yes. | Yes. |
| Peggy R. | Yes, feel very confident in the work that was done. | Tom Manner was very friendly and responsive. |
| Ron R. | Yes. Professional, knowledgeable and extremely responsive. | Yes. |
| Teri R. | Yes. Aaron and Rick are extremely easy to work with, quick to answer any questions and are very knowledgeable and efficient. | Yes, again it's a pleasure to work with Aaron and Rick, they help lessen the stress level of "tax season" helping to assure everything gets done on time as efficiently as possible. |
| Vincent R. | Yes. Friendly, precise and excellent service to us for over 30 years. | Yes. |
| William & Donna R. | Yes. Competent and excellent service at fair and reasonable cost. | Yes. |
| Amanda S. | Yes. Organized. | Yes. |
| Amy S. | Yes. You have been very professional and helpful. | Yes. Everyone was great. We have a lot of confidence and respect for you. Just wish you could save us more money! |
| Barbara S. | Yes, efficient and friendly. | Yes. |
| Bill & Marie S. | Yes. | Everyone is great!!! Give Judy a big, big, big raise for keeping all of you in line. Ha! Ha! |
| Carolyn S. | Yes, fast and friendly. | Yes. |
| Dave & Joan S. | Yes, responsive, great to work with. | Yes. |
| David S. | Yes. Very efficient, do a great job. | Yes, very nice. |
| Garfield S. | Yes. Good service, easily contacted and good advice. | Yes. |
| Gertrude S. | Yes. Everyone should enjoy the peace of mind I enjoy knowing the returns have been prepared in my best interest. | Always. |
| Janet S. | Yes. People are nice and informative. Thomas Bowens answered all our questions and gave us all the time we needed. | Yes. |
| Jerry S. | Yes, great job! In a timely manner. | Yes, very courteous and very professional. |
| John S. | Yes, professional, responsive, timely and friendly. | Yes, and I just to to point out that the answers I gave above were purely coincidental to the adjectives you listed in this question. |
| John S. | Yes, you did a fantastic job. | Yes. |
| Julie and John S. | Yes. Very organized; prepared in a timely manner, and seemed to find the most money for us. | Yes, very much. |
| Kenneth S. | Yes. The service is both prompt and accurate. There is a general feeing of competence and trust within the firm. | Yes. As always everyone with whom I came in contact was courteous and friendly while being helpful. |
| Kimberlee S. | Yes. | Everyone was very helpful and professional. My correspondence was answered quickly and efficiently. |
| Laurence S. | Yes. | Yes. |
| Matt S. | Yes. I believe Mellott does a very thorough job with preparation as well as sound tax strategy. | Yes, I found everyone I came in contact with friendly and professional. |
| Nancie S. | Yes. | Yes, very much. |
| Norma S. | Yes, knowledgeable, accurate, prompt and friendly. | Yes. |
| Pamela S. | Yes, responsive service. | Yes. |
| Polly S. | Yes. Any employees I've had contact with has been very helpful and very polite. I think you have an excellent firm. | Yes. |
| Raymond S. | Yes. | Yes. |
| Roseann S. | Yes. I dealt with Don and another gentleman who always responded to my questions thoroughly and spent the needed time with me on the phone. | Yes. The tax returns were picked up, completed and sent to our home within a short time period. Plus I had a phone conversation with Don who went over everything with me verbally. I thought this was a great way of handling the situation. The phone call allowed me an opportunity to open and IRA before my tax return was completed. I also felt that he really cared about me as a client by ensuring that I understood everything. |
| Rosemary S. | Yes. Your firm's high level of professionalism. | Yes, always. It is a pleasure doing business with you and your firm. |
| Ursula S. | Yes. Mellott gives a reliable and courteous service. They are going out of their way to anticipate my needs when I had trouble with the IRS. | Yes, everybody was friendly and professional. |
| Wilbur T. | Yes. Professional services rendered. | Yes. |
| Gary V. | Yes. | Yes. |
| Jim V. | Yes and I do! Best total package: service and expertise. | Very much so! |
| Charles W. | Yes. I have never had any problems, and the level of service is second to none. | Yes. |
| Thomas W. | Yes, very thorough and very personalized service. | Yes, friendly and responsive, always willing to help. |
| Thomas W. | Yes, quality work and quality people. | Always. |
| Thomas W. | Yes. Excellence of service. | Yes. |
| Traci W. | Yes, they are great. Prompt. Very communicative and I feel very confident in their knowledge of the material. | Yes as always. |
| William W. | Yes. | Yes. |
| Diane Y. | Yes. | Yes. |
| Gregory and Suzanne Z. | Yes, very professional. Returns calls promptly, service oriented and knowledgeable. | Yes. |
| Jim Z. | Yes, most definitely. You have been extremely responsive in preparing my personal tax returns for the past 3 years. | Yes, Mike Harman has been very helpful and has done a superb job of explaining the various tax laws. |