The following represent survey responses from the clients at Mellott & Mellott with regard to the 2002 tax season when asked the following...
| Client |
Would you recommend our Firm to others?
If so, why |
Were the employees of our firm courteous,
friendly and responsive? |
| Mark A. |
Yes, good firm, good people, very attentive and
efficient. |
All are great. |
| Anne A. |
I feel this is a professionally run
company and I feel confident working with those whom I had contact. |
Yes |
| Fred A. |
Yes, friendly and professional. |
Yes |
| Denise A. |
Yes, very professional, prompt, and educated in
all areas relating to our needs/trade. |
Yes |
| Robert A. |
Yes, I would recommend your firm and I have done
so, |
Could not have received more
prompt and courteous service. |
| Kare B. |
Yes. |
They are all extremely nice and
courteous. |
| O.L.B. |
Yes, consistant, friendly and professional service. |
Yes |
| Jo Ann B. |
Yes, the quality and of your work is excellent.
|
I have always been treated with courtesy and respect
even though I am an individual, not a corporation. |
| William B. |
Yes, very accommodating and
professional staff. |
Yes, despite the stress of the situation we were
made comfortable and at ease from the moment we walked in the door. |
| Paul B. |
Yes, Don, Jr. is proactive and that is what I appreciate.
|
Don did his usual great job. |
| Alicia B. |
Yes, professional and completed returns in a timely
fashion. |
Brad has been very helpful with all our concerns.
|
| Raymond B. |
Yes, very knowledgeable but too expensive for most
the people I know. |
Extremely so. |
| Judy B. |
Great people; very efficient. |
Yes, they were great. |
| Jane B. |
Yes, the partners and staff have always exhibited
a high level of
professionalism and courteousness. They have a strong
commitment to excellence which
flourishes in their delivery of customer service. Anybody that needs
a dependable, high quality accounting firm should choose to do business
with M&M. |
Yes, everybody is always responsive and friendly. |
| Rebecca B. |
Absolutely, we enjoy the personal service. |
Yes, Judy and Kim both know my voice and that makes
me feel special. Don, Jr. is the most honest
and understanding of such a complicated account. Don has command
of our situation. |
| James B. |
Thorough, honest, dependable personalized service. |
Yes |
| Robert B. |
Yes, from the time of initial consultation, the
firm has always provided the highest quality of professional services
in a timely manner at a reasonable cost. I would recommend without
reservation. |
Equal or better than other local/national firms
I have dealt with. I am very comfortable and confident dealing with
your staff at all levels. |
| James B. |
Yes, always been pleased with service. |
Absolutely |
Ralph B.
|
Yes, capable and personal service. |
Yes, for about 40 years now. |
| John C. |
Yes, I have been doing business with M&M -
Don, Sr. for 31 years. |
Yes |
| David & Margaret C. |
Yes, the people are most helpful and quick to respond
to calls. |
Yes, everyone was most helpful and seemed willing
to go the extra mile to answer our questions. |
| Constance C. |
Yes, very professional, very prompt and they know
their business. |
Yes, absolutely. |
| Janet C. |
Yes, I would recommend your firm to others for
many reasons. You are prompt to return calls.
You are always courteous, friendly, patient and give consideration to how to save the client money. The extra service you
give helps lighten the load on your client. |
Yes |
| Frank C. |
Yes, friendly, cordial, competent Tax forms and
the process is a pain but the staff made it seem almost enjoyable. |
Yes |
| Shirley C. |
Yes, individuals feel as valued as corporate clients. |
Always |
| Tom & Debbie C. |
Yes, professional and responsive. Excellent reputation. |
Always friendly and courteous. Tom Meyer does a
fine job and is always available to personally discuss issues. |
| Adele C. |
Yes, you are great. I referred my aunt to you. |
Yes, I'm glad you have voice mail. It makes it
much easier. |
| Mrs. Albert C. |
Yes, you always take care of our needs and were
always considerate. |
Always |
| Gina C. |
Yes, offers comprehensive accounting services
and the accountants explain and help with all questions. |
Absolutely, everyone was so easy to work with,
approachable and
provided simple and understandable
adjustments and help. |
| Anthony D. |
Yes, because I have received top notch advice
and help for a
reasonable cost. |
Excellent, everyone I had contact with. It is nice
to work with a
company that provided true customer service. |
| William D. |
Yes, throughout the year Don, Jr. and his staff
have given me good advice and have made the tax preparation very
easy. |
Don, Jr., Michelle and Kim were all very helpful.
I appreciate
everyone's assistance. |
| David D. |
Yes, but I pay too much tax. |
Yes |
| William D. |
Yes, friendly efficient, easy to work with. |
Yes |
| Gene E. |
Absolutely, very professional and
knowledgeable. We have been doing business together for 30 years. |
Yes, as always |
| Ron E. |
Yes, always honest and way way above board. |
Yes |
| Richard F. |
Yes, professional advice, excellent, friendly
and service is prompt. |
Absolutely |
| Richard F. |
Yes, friendly, competent, efficient and responsive.
You take time to make me feel that you value my business and that
I'm not just another number or account. |
Yes, Don Jr. and Kim |
| Harry F. |
Yes, quality performance for over 30 years. |
Yes |
| Marty G. |
Yes, great people. |
Yes |
| Greg G. |
Yes, staff and partners are professional and knowledgeable. |
Yes |
| Dianne G. |
Yes, because of prompt
courteous service. |
Yes |
| Kathy G. |
Yes, because of quality of work and professionalism. |
Extremely |
| Andrew G. |
Yes, because of excellent,
personalized service. |
Yes |
| Elizabeth G. |
Yes, very professional, courteous helpful, friendly
and knowledgeable. |
Yes, very much. |
| William & Alissa G. |
Yes, the personalized service we receive is both
professional and
competent. John is an excellent source of information and gives
us confidence in our financial planning. |
Yes |
| Mike G. |
Yes, great service. |
Absolutely, I appreciate return
labels on the envelopes. |
| Blake G. |
Yes, very thorough, always in touch with clients,
easy to read statements. |
Yes, they were all great. |
| David H. |
Yes, prompt and accurate service. |
Yes very. |
| Carl & Nancy H. |
Yes, in all of the income tax returns, the firm
has uncovered many of my unaccounted legitimate deductions which
have not arroused the IRS for an audit and at the same time have
always
increased my refunds. |
Yes |
| Rick H. |
Yes, Rick and Greg have always gone the extra
mile. |
Yes |
| Gary H. |
Yes, because service was
excellent. |
Extremely |
| James H. |
Yes, prompt response to my calls. |
Yes, they were. |
| Pat H. |
Yes, Judy and Rick are so nice. The personal delivery
service is great. |
Yes |
| Janice H. |
Yes, very professional in all our dealings yet
still retaining a personal touch. |
Yes |
| Missy H. |
Definitely, Don, Sr. has been doing our tax returns
for over 30 years |
Yes |
| Dan & Bonnie H. |
Yes, and I referred Robert Carroll
to your firm in 2003. |
Absolutely, all your firm associates
are friendly and demonstrate the
utmost in professionalism. You should be proud of all of them. |
| Dave H. |
Yes, because of great customer service. |
Yes |
| Tina J. |
Yes, very highly, They have a great service to
their customers. I couldn't ask for any more but quality service. |
Very much so. I was given the utmost respect and
courtesy. |
| Leon J. |
Yes, because of the way we have been treated.
Everyone from the
receptionist to Mr. Mellott himself have been very kind and helpful. |
Absolutely, that's why we keep coming back every
year. |
| George J. |
Yes, long association; excellence. |
Everyone |
| David & Terri K. |
Yes and we already have
referred several people to the firm. |
Yes |
| Carolyn K. |
Yes, we really trust John's advice. Staff members
are very dependable. John always takes time to listen to our concerns
and helps
us find solutions. |
Yes |
| Tom K. |
Yes, thorough, considerate and attentive service
- great trust in the relationship. |
Yes, from top to bottom and back to the top. |
| John K. |
Yes, because of excellent service. |
Yes |
| John K. |
Absolutely, responsive and accommodating to the
client. |
My contact was limited to Michael Harman. He was
very personable, professional, knowledgeable and
accommodating with my schedule. |
| Mark K. |
Yes, the professionalism. |
Everything was conducted through my finanacial
advisor at Lincoln Financial. |
| Mary L. |
Yes |
Asolutely, as always they were friendly,
interested and most helpful. |
| Tracy L. |
Yes, fast efficient, reliable and experienced. |
Yes |
| Charles L. |
Yes, they have always done an honest good job
of my tax returns. |
Yes |
| Bev L. |
Yes, reliable, friendly, easy to reach and available.
Tax return easy to understand and clear directions for filing. |
Yes |
| Charolette L. |
Yes, very efficient and concerned about their
client's welfare. |
Yes, very much so. |
| John L. |
Yes, personalized service; like doing business
with a friend. |
Yes |
| Janet L. |
Yes, everyone is helpful and answers my questions. |
Yes |
| Bruce M. |
Yes, helpful, patient, interested in my
business. |
Yes, actually did a portion of my return
in advance to help qualify a mortgage
loan. |
| Dennis M. |
Yes, professional, reliable, dependable and thorough. |
Yes |
| David M. |
Yes, very thorough and aware of updated tax laws. |
Yes |
| Doug M. |
Yes, excellent service. |
Yes |
| Adam M. |
Yes, thorough, easily accessable, good customer
relationship and knowledgeable people. |
Yes, extremely so. |
| Kevin M. |
Yes, and I will. Very professional both in interpersonal
contacts and technical capabilities. |
Yes, I had contact only with Don, Jr. who was superb
to work with. |
| Jeremy M. |
Yes, service, accuracy, availability to answer
questions. |
Yes |
| Mary Ann M. |
Yes, accuracy. I always feel free to call if I
have a question. |
Yes |
| William M. |
Yes, professional, thorough and honest. |
Yes |
| James M. |
Yes, personally acquainted with members of staff
for over 40 years; experience always satisfactory. |
Yes |
| Sharbel N. |
Yes, customer service; knowledge of tax laws in
multiple states, hassel free tax preparation. |
Yes, very courteous. |
| Jeff O. |
Yes, your service has always been nothing short
of professional and extremely time efficient. |
Always |
| Curt O. |
Yes, because of a high level of service |
Yes |
| Joseph O. |
Yes, trustworthy and honest. It is a pleasure
doing business with the
Mellott family. |
Always courteous. Have been doing business with
the Mellott family for about 50 years. |
| Rachel O. |
Yes, I have complete confidence in the integrity
in the firm's personnel |
Everyone makes me feel we all respect
one another and are working for my
best advantage |
| Laura P. |
Absolutely, phone calls returned immediately,
John is knowledgeable,
smart and a nice guy. |
Yes |
| Michael P. |
Yes, prompt, professional, accurate and judicious. |
Yes |
| Virginia P. |
Yes, Tom Meyer and Tom Manner have done an exceptional
job and have also helped my children. |
Yes, exceptionally so. |
| William P. |
Yes, friendly and good follow-up. |
Tom Manner and Tom Meyer were
friendly and helpful. |
| K.G.P. |
Yes, good results. Well done overall but especially
my contact. |
The best! |
| Daragh P. |
Yes, professional service, knowledgeable, considerate
of client's
contraints, time, etc. |
Yes |
| Louis P. |
Yes, if I thought they needed your services and
could afford them. I have confidence in John. |
Yes, extremely. |
| Mary P. |
Yes, the work is well done and always in good
time. |
Yes, I have always found the services of the firm
most helpful and timely. They are very courteous and attentive at
all times. |
| Judy Q. |
Yes, because you never miss being thorough on
my return. You know the tax laws and use them to my benefit. |
Yes |
| Kenneth & Jane R. |
Yes, of course. Basic competence and honesty of
a rare kind. Cooperative attitude. |
Could not be better. |
| John & Marcia R. |
Yes, confidence that the work will be done accurately
and in the best interest of the client. |
Always! It is always a pleasure to sit down with
Don, Sr. |
| Sheila R. |
Yes, very professional, good service. Would be
helpful if you had lower rates for small business simple returns. |
Yes |
| Lee R. |
Yes, definitely. |
Yes, very much so. They go over backward to make
sure all questions,
issues or difficult tax situations are handled quickly and thoroughly. |
| Vincent R. |
Yes excellent, neat and accurate preparation. |
Definitely yes. |
| Harry R. |
Yes, because you know your business, seem to be
prompt and efficient and Tom Meyer is nice to deal with. |
Yes, definitely. |
| Marjorie R. |
Yes, you are friendly and get the job done. |
Yes |
| Bruce R. |
Yes, great attitude and promptness. |
Absolutely |
| Franklin R. |
Yes, promptness, timeliness and accuracy of work
performed. |
Without exception. |
| Nelson R. |
Yes, you do a good job. |
Yes |
| Tom R. |
Yes, excellent service; fast and friendly. |
Yes, Tom was outstanding to work
with. Will recommend M&M to others. |
| Gilbert R. |
Yes, longtime satisfactory service. |
Yes |
| William & Dona R. |
Yes, great friendly service. |
Very |
| William S. |
Yes, honest and trustworthy in all years
we have dealt with this firm. |
Yes |
| Marianne S. |
Yes, reputable firm with excellent service. |
Extremely. The receptionist is very
professional and friendly. All calls are
returned promptly and questions are
answered fully and clearly. |
| Natalie S. |
Yes, my relationship with M&M is built on
honesty, integrity and trust. It's one fine firm. |
Absolutely the best! |
| Stephen S. |
Yes, outstanding service, very knowledgeable,
personalized service. |
Yes |
| Lillie S. |
Yes, very professional. Courteous and accurate.
Many years of service. |
Yes, each and every one. |
| Sherry S. |
Yes, prompt service and attention to detail. |
Very |
| William S. |
Yes, definitely. |
Yes |
| Donald S. |
Yes, the personal attention is great. |
Yes |
| Clark S. |
Yes, service. |
Yes |
| Tom S. |
Yes, personal and friendly service plus
outstanding accurate work. |
Always 100% Every associates really
seems to care about. Plus you can always be confident that your
work is accurate and timely. |
| Laurence S. |
Yes, we think the service is good and honest.
I like the service and attention
of Tom Meyer. We have been associated for 30 years and I have not
had any trouble with the IRS. |
Yes |
| Nancy S. |
Yes, detail accounting of tax information. Personal
attention given to customer. |
Very much so. |
| Gertrude S. |
Yes, dependable and quick with returns.
Returns phone calls promptly. Always
answers my questions. Knows me when I call which means they care. |
Very, the receptionist always sounds
pleasant when I am trying to reach Mr.
Meyer. He makes me feel safer after we talk. |
| Alan S. |
Yes, professionalism. |
Absolutely! |
| Beth T. |
Yes, and have done so because of expertise, approachable,
informative and no questions is unanswered. |
Yes, absolutely. |
| Mark T. |
Yes, we have always received a good return. |
Yes, everyone was very courteous and quick to serve
my needs. |
| Wilbur T. |
Yes, excellent service. |
Yes |
| Geoff V. |
Yes, timely and intelligent service. |
Yes |
| Fred W. |
Yes, succinct, precise, understanding. |
My only contact other than your
reputation was the managing partner
and his secretary. Both of whom were
super! |
| Ray W. |
Yes, absolutely because quick, accurate service. |
Yes, everyone demonstrates a sense of urgency and
makes thinks happen. Don
Mellott being the voice on the message instructions is a nice touch. |
| Thomas W. |
Yes, excellent personal service; always responsive. |
Yes |
| Thomas W. |
Yes, quality service and quality people. |
Yes |
| George W. |
Yes, we feel M&M employs kind, caring
individuals who are competent. |
Yes, absolutely. |
| Michael Y. |
Yes, our family has had a long professional relationship
with Don. He has our complete trust. |
Yes, very much so. |
| Stephanie Z. |
Yes, M&M always gets things done in a very
timely manner and try their best to benefit the client the most. |
Yes, very. |
To view client mailings summarizing prior years tax return filings, click on one of the below links:
Testimonials Relating to 2001 Tax Returns
Testimonials Relating to 2000 Tax Returns
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