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2006 Tax Return Survey Responses Dear Client: Included below is a sample of the results of our fifth annual client survey which we mailed to all of our clients upon the completion of their 2006 income tax returns. The results speak for themselves! Sincerely, Donald L. Mellott, Jr. |
312 Elm Street | |||||||||||||
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The following represent survey responses from the clients at Mellott & Mellott with regard to the 2006 tax season when asked the following... |
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Client |
Would you recommend our firm to others? If so, why? |
Were the employees of our firm courteous, friendly and responsive? |
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Mark & Joy A. |
Yes. Everyone does a great job. Very personable. |
Yes |
|
Walt A. |
Yes. Thoroughness - service - instilled confidence. |
Absolutely |
|
Anne A. |
Yes. You have taken care of my taxes for the past several years and I was pleased with your service. |
Yes. I was so pleased with Michelle Laube and hope to work with her again. |
|
Fred & Suzette A. |
Yes |
Yes |
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Gary A. |
Yes. Always professional and punctual. |
Always |
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O.L. B. |
Yes. Good, personal and professional service. |
Yes |
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JoAnn B. |
Yes. In the years I have used Mellott & Mellott, I have found them to be accurate and on time. |
Very much |
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George & Muriel B. |
Yes. Efficient, helpful and always available for questions. |
Yes |
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Mark B. |
Yes. Everybody. |
Yes |
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Edward B. |
Yes. Attention to detail, willingness to work with my schedule, quality of work, reputation of your firm, confident that my taxes are done properly. |
Yes, at all times. |
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Edward B. |
Yes. Efficient service. |
Yes |
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Dorothy B. |
Yes. Very personal. |
Yes |
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Don B. |
Yes. Your firm has always taken good care of us. |
Yes. We have been a customer for a number of years and the way your firm has handled our business affairs has always been first class. |
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Dawn B. |
Yes |
Yes |
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Jane B. |
Yes. Absolutely, Don, Jr. and his staff are always very professional. They are so helpful and always courteous. |
Yes. Don, Jr. is the greatest. |
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Ann & Gregory B. |
Yes |
Always |
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Janice B. |
Yes. Prompt, thorough services - indispenable to me and greatly appreciated. |
Yes |
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Don & Marilyn B. |
Yes. Friendly, personal, rapid, efficient services. |
Yes |
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David C. |
Yes. Everyone is friendly and responsive. Customer service is excellent. |
Yes |
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David & Margaret C. |
Yes. We have always been completely satisfied with the service given us by Mellott & Mellott. |
Yes |
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John & Sheli C. |
Yes. Always excellent, professional service. |
We always receive first class service from Mellott & Mellott. Don, Jr. is a real pro and a real pleasure to work with. Makes a tough process seem easy. |
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Zoe C. |
Yes |
Great as always. |
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Chad & Treon C |
Yes |
Yes |
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Hank & Dee C. |
Yes. Have been very satisfied. |
Yes. Above and beyond. Never have been hurried or treated in a condescending manner. |
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Shirley C. |
Yes. Always thorough, provides explanation and prompt. |
Helpful and efficient |
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John C. |
Yes. Excellent service, responsiveness and conservative advice. John Mellott negotiated a reduced tax penalty for me this year - much appreciated. |
Exeptional service from employees. |
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Tom C. |
Yes. Professional and responsive. Would recommend Tom Meyer to friends, relatives and any Mellott & Mellott prospects. |
Always courteous, friendly and responsive. |
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Ellen C. |
Yes. The best. Top drawer client service. Friendly experts from beginning to end. |
Yes |
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Caroline D. |
Yes |
I've always received the utmost consideration from all with whom I have come in contact. |
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Margaret D. |
Yes. Everyone was professional and interested in getting my tax returns completed. |
Very helpful. |
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James D. |
Yes. Great job on Fed audits. My company and personal returns have been audited many times and Mellott has taken excellent care of clearing up any problems the Feds have. |
Yes |
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S.M. D. |
Yes. Very efficient and quick. |
Very much so. |
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Allen & Sandy E. |
Yes. I like the size and the personnel of the firm. |
Yes |
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Michael F. |
Yes. Excellent service, questions answered timely. |
Yes |
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Richard F. |
Yes. Excellent service. |
Yes |
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Harry F. |
Yes |
Yes |
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William F. |
Yes. Good service, nice people to work with |
Judy and all the others with whom I had contact with were friendly and courteous. |
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Jerald F. |
Yes. Super people. Excellent service. All my questions are answered in a timely fashion. I never feel rushed. |
Always |
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F. Smith F. |
Yes. Professional, accurate, friendly, helpful and timely service. |
Absolutely |
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Greg G. |
Yes. Excellent service. |
Yes |
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Bob G. |
Yes. I trust Mellott & Mellott and the personnel. |
Yes, as ususal. Thanks. |
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Ranny & Denise G. |
Yes. We have been very well served for over 25 years. They are very professional. |
Absolutely |
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Peter & Mary Ellen G. |
Yes. Thoroughness and attentiveness. |
Yes |
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Andy G. |
Yes. Efficient, timely preparation of returns. |
Absolutely |
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Jack & Denise G. |
Yes. Service, responsiveness, knowlede and professionalism are all exceptional. |
Yes. All Mellott & Mellott staff that I deal with at all levels are responsive, courteous and very helpful. |
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Elizabeth G. |
Yes |
Yes. Very helpful. |
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John & Donna G. |
Yes. Your firm is very helpful and professional and friendly. |
Yes |
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John G. |
Yes. Very good service and support. Rick is a pleasure to work with. |
Yes |
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Blake & Craig G. |
Yes. Great service, very efficient, get back to you immediately. |
Yes |
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Chris H. |
Yes. I've always gotten great service from Mellott & Mellott. |
Yes |
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David H. |
Yes. Prompt and accurate service. |
Yes |
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Carl H. |
Yes. Reliable, dependable and prompt service. |
Yes. Very friendly, courteous personnel that responds promptly to your request. |
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Kerry H. |
Yes. Honest and professional. |
Yes |
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Griffin H. |
Yes. Always do great job for our family. |
Yes |
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Ryan H. |
Yes. My family has been with the firm for quite some time and they are all great to work with. |
Very much so. |
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J. A. H. |
Yes. I am glad to recommend your firm. |
|
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Earl H. |
Yes. Prompt service. |
Everyone I met at the firm was very courteous and helpful. |
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Kathleen H. |
Yes. Very efficient and very friendly. |
Yes |
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Thomas H. |
Yes. I believe they know what they are doing and are very good at it. |
Yes |
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Robert H. |
Yes |
Yes |
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Jerry H. |
Yes. Always courteous, always prompt in returning phone calls. |
Very |
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Jean H. |
Yes |
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Dr. & Mrs. Edward H. |
Yes. Always available in a timely manner when you need questions answered. |
Yes |
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Janice H. |
Yes. Employees are very knowledgeable and helpful. |
Yes |
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W.R. & Mary J. H. |
Yes. Very honest, informative, professional. Tom Bowns is very professional. |
Very much so. |
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James H. |
Yes. Fast and professional. |
Yes |
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Tom I. |
Yes |
Yes |
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Anthony I. |
Yes. Excellent and thorough. |
Yes |
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Ben J. |
Yes |
Yes |
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Bob J. |
Yes. I know that the accounting for my business is handled by a professional yet personable group. |
Yes. As always. |
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Bob J. |
Yes. I recommended my business partner call Tom Bowns for his personal tax prep and he was very satisfied. Had confidence that would be the outcome. |
Yes |
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Jo Ann J. |
Yes. I think Tom Bowns is very professional and available should you need advice. |
Yes |
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Charles J. |
Yes |
Yes |
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Christina J. |
Yes. The firm has always been very efficient and very responsive in the many years that I have used them. I would highly recommend them. I know I can call them anytime and they will help me. |
Rick Rumpler couldn't be any better in his response of doing anything that I have asked him to do for me. He is so courteous and thoughtful. I really appreciate all that he does for me. |
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Jones, Leon |
Yes. They are professional all the way. They take the time to sit down with you and go over your taxes in detail. |
Yes |
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John K. |
Yes |
Yes. They always are. |
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Sherri K. |
Yes. Reputation. Organized, detailed prep with little to no explanations needed from me. Knowledge of taxation. |
Yes. Tom Meyer and Aaron Ledbetter |
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Tom K. |
Yes |
Yes |
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Mark K. |
Yes. Tom Bowns provides excellent knowledge and service. |
Yes |
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William K. |
Yes. Because of our trust in your company for the last 13 years. |
Very and what I like is one phone call almost always gets an answer to a question or concern. |
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John K. |
Yes. Responsive, knowledgeable and personable. |
Yes. Mike Harman |
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David & Theresa K. |
Yes |
Yes |
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Kipp K. |
Yes. Knowledge of tax law, responsive and professional. |
Yes |
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Michael & Marilyn K. |
Yes |
Yes |
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Steven K. |
Yes. Professional service, quick turnaround time, explains details. |
Very much so. Set initial meeting quickly, completed returns in short time frame. Mike Harman is excellent at follow up issues. |
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Charles L. |
Yes. The firm is very efficient and helpful. |
Yes, always. |
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Drs. Robert & Tracy L. |
Yes. Your firm is always professional, reliable and courteous. Thanks for your help. |
Yes |
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Mr. & Mrs. Dirc L. |
Yes. Prompt service and accurate returns. |
Yes |
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Charles L. |
Yes. I have been pleased with the service throughout the many years that you have prepared my tax returns. |
Yes. Could not asked for better. |
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Katherine M. |
Yes. Because my parents trust your firm. |
Sure |
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Linda M. |
Yes. It's been a positive business relationship. My only thought is that it would be helpful to post-it note where signatures are needed. |
Yes. I work with Erin, who returns phone calls in a timely fashion, accommodates my needs and goes out of her way to provide hands-on customer service. Don, Jr. has been a pleasure to work with as well. |
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Lynn M. |
Yes. John is a great advisor. Smart and approachable and very practical. |
Yes, all. |
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Marion M. |
Yes. Your firm is very efficient, courteous and professional. |
Yes. Very friendly and prompt. |
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Anne M. |
Yes. I have recommended Mellott & Mellott to anyone looking for or having problems with existing account services. |
Yes. We all love working with John and his staff. They are the best. John always gives us professional advice in a very timely manner and is just great to work with. We trust his advice 100%. |
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Dan M. |
Yes. Prompt and professional service. |
Yes |
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Adam M. |
Yes. Just friendly and efficient. |
Yes |
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Bill M. |
Yes. Personal and professional service throughout the year. |
Yes |
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Jeff M. |
Yes. I have recommeded your firm to several friends and clients. |
Very |
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Matt M. |
Yes. As always, great service, fast and thorough. |
Yes. Always willing to help. |
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Richard O. |
Yes. Great and professional service. |
Yes |
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David O. |
Yes. Wonderful experience once again. Talk about fast service. I am also supported by you all no matter what in terms of any successes and/or concerns. I also love the tax organizer doing things online makes the process so easy. |
It took less than a day for everything. Cyndi was very easy to work with and fast. I am very happy and it is March 16, 2007 and all my tax headaches are complete. You cannot beat that. |
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Drew O. |
Yes |
Yes |
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Jack O. |
Yes. Quality of work and advice. |
Absolutely |
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Steve & Beth P. |
Yes. Reliable, friendly and good reputation. |
Yes |
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Dennis & Sue P. |
Yes. Professional, concerned, efficient, dependable, knowledgeable, trustworthy - a secure feeling. |
Definitely |
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Laura & Vito P. |
Yes. Fabulous service |
Absolutely |
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Chip P. |
Yes. Good service and good advice. |
Yes |
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Karen P. |
Yes |
Yes |
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K. G. P. |
Yes. Just very satisfied and Rick is first class. |
Most |
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Daragh P. |
Yes. Timely response and knowledgeable. |
Absolutely. Karen is excellent. |
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Michael P. |
Yes. You provide personal, efficient service in any and all financial matters. |
Yes. They would rate an excellent in each category. |
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Kathryn P. |
Yes. Services are always conducted in a timely and professional manner. |
Yes - 100% of the time. |
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Judy Q. |
Yes. Mellott & Mellott and Tom Meyer have handled our taxes for the last 25 years and always made sure our taxes were completed and we received every possible tax deduction. |
Absolutely |
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Maribeth & Martin R. |
Yes. Excellent follow up and service - painless! |
Yes |
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Ken R. |
Yes. Individual and careful tax assessment which seeks all legitimate avenues to pay only the necessary amounts. |
|
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Mitchell R. |
Yes |
Yes |
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John R. |
Yes. I have been pleased by the quality and accuracy of work done and by the promptness of response to questions and additional details. |
Always |
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John R. |
Yes. Friendly, efficient, and very professional |
Absolutely |
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Vincent R. |
Yes. Excellent service. |
Yes |
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Steve R. |
Yes. Thanks! |
Yes |
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Clarence & Peggy R. |
Yes. Very competent, friendly and business-oriented employees. |
Yes. Received all docments on time and personally delivered. |
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J. Nelson R. |
Yes |
John Mellott |
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Mark R. |
Yes. Professionalism that I have been able to rely upon for years. |
Yes |
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William & Donna R. |
Yes |
Yes |
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Tom & Kelly S. |
Yes. Absolutely. I've always been impressed with the personal attention that Don, Jr. provides to individuals like me. |
Yes |
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Larry S. |
Yes. Your employees are professional but not stuffy. |
Yes. On the matter of client copy of tax returns, can you change from the staples to something easier to remove since I normally have to provide copies to banks. |
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John S. |
Yes. Quick response to questions, easy to work with, provide good explanations and instructions. |
Yes |
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Polly S. |
Yes. All the individuals I have dealt with in your firm are very helpful, friendly and courteous. |
Yes |
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John David S. |
Yes. Mellott & Mellott is a very professional organization that handles its work quickly and efficiently. |
Yes - definitely |
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Clara S. |
Yes. Friendliness, personal service and final results. |
Yes |
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Amanda S. |
Yes. Efficient and timely. |
Yes |
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Pamela S. |
Yes. Responsive service. |
Yes |
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Kimberlee & David S. |
Yes. Courteous, friendly and excellent service - thanks. |
Everyone was extremely courteous and friendly. Mike was very helpful with all of my questions and emails. |
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Ronda S. |
Yes. Very efficient, courteous, phone calls returned promptly and never rushed when discussing tax issues. |
Yes |
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Skip S. |
Yes. I have total trust that my returns are being done efficiently and properly and this professionalism keeps me calm and relaxed regarding tax and accounting matters. |
All members of this firm, including receptionist are friendly and courteous and all calls and questions are answered or returned promptly. |
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Amy S. |
Yes. Very professional and responsive. |
Yes - very |
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Matthew S. |
Yes. Very helpful and professional |
Yes |
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Larry & Ellen S. |
Yes. My wife and I have had the pleasure of your service for over 40 years. We are satisfied clients. |
|
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Pat & Michelle S. |
Yes. Based on previous experience, we have more confidence in your firm's abilities to properly prepare our taxes than any other. |
Yes. Your prompt response has always been appreciated. |
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Gay S. |
Yes. Everyone with the Firm is friendly and always willing to help. They have always been competent in answering my questions. |
Yes |
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Tom & Carolyn S. |
Yes |
Yes |
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Dr. & Mrs. Garfield S. |
Yes. Have always (many years) had good rapport with the Firm. |
Yes |
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Alan S. |
Yes. Professionalism and competency. |
Everyone is very courteous. |
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David & Joan S. |
Yes |
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Jim V. |
Yes. Accurate, timely, clear and understandable advice and service. Reliable and trusted. |
All were most helpful and courteous. |
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Gary V. |
Yes |
Yes |
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Petra V. |
Yes |
Absolutely |
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Kathy V. |
Yes. You have always treated me and my family like we are part of our family. I appreciate this comfort level that you give us. |
Yes. Extremely so, even to the point of home visits. |
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Allen & Kathy V. |
Yes. Great service. |
Greg is very nice to work with. |
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Jim W. |
Yes. Professional reliability. |
Yes. |
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Michael W. |
Yes. Great service. |
Yes |
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Dr. Thomas & Mary W. |
Yes. Response has always been prompt and courteous. |
Yes - very |
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Traci & Harry W. |
Yes. They are very thorough quick and easy to work with. They know their stuff. |
Always |
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Denise W. |
Yes. Quick tax return and friendly staff. |
Yes, very much so. |
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L.T. W. |
Yes. I feel strongly that your firm has a high level of integrity, which makes me more confortable. |
Yes |
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Tom W. |
Yes. Excellent work, quality people and good service. |
Yes. An enjoyable office to visit. |
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Amy W. |
Yes. Because you are knowledgeable, you explain exactly what you are going to do and then you do it in a timely manner. |
Yes. Extremely. Every interaction was professional and helpful. |
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Joseph Z. |
Yes |
Yes. Every year I call to do my taxes, Greg is always more than accommodating to meet my scheduling needs. I refer Greg to all my clients. His excellent work goes without saying. |
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To view client mailings summarizing prior years tax return filings, click on one of the below links: |
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